Good things are worth the wait, but we know you're excited to receive your WILLOW finds!
At WILLOW, we want your shopping experience to be as simple and enjoyable as possible. Below you'll find everything you need to know about how your order makes its way to you.
Order Processing
Once your order is placed, we'll begin preparing it for shipment.
Estimated processing time: 3-7 Business Days
Please note that processing times do not include weekends or holidays. During busy shopping seasons or promotional events, processing may take longer.
Shipping & Delivery Times
We work with a network of fulfillment partners to bring you a thoughtfully selected collection of products.
Estimated delivery times depend on the item, fulfillment location, and shipping destination.
Standard Shipping: 7-10 Business Days
Delivery estimates begin after your order has shipped and are not guaranteed arrival dates.
Shipping Rates
Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.
Any free shipping promotions or qualifying order minimums will be clearly displayed on our website.
Multiple Shipments
Because our products may ship from different fulfillment locations, items purchased in the same order may arrive in separate packages.
If your order is shipped in multiple packages, you may receive more than one tracking number. Don't worry—your remaining items may still be on their way!
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information when tracking is available.
Please allow time for your tracking details to update after the carrier receives your package.
Delayed or Missing Packages
While we work with our fulfillment partners to provide a smooth delivery experience, unexpected shipping delays can occasionally happen due to weather, carrier disruptions, or other circumstances.
If your order is taking longer than expected, please contact us so we can help investigate.
Incorrect Shipping Addresses
Please double-check your shipping information before completing your purchase.
If you notice an error after ordering, contact us as soon as possible. While we'll do our best to help, address changes may not be possible once an order has entered fulfillment or shipped.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us with your order number, a description of the issue, and photos if available.
We'll review the situation and work toward an appropriate resolution in accordance with our policies and applicable law.