Welcome to WILLOW!
We're happy you're here.
These Terms of Service explain the conditions that apply when you browse our website, purchase products, or use our services.
By shopping with WILLOW, you agree to the applicable terms and policies outlined on our website.
Shopping With WILLOW
We aim to provide accurate product descriptions, pricing, and availability information. However, occasional errors or changes may occur.
Product colors and appearances may vary slightly depending on your screen settings and the materials used.
Orders & Payments
Orders are subject to availability, payment authorization, and acceptance.
We reserve the right to review or cancel orders where permitted by law, including in cases involving suspected fraud, pricing errors, or unavailable products.
If an order is canceled after payment has been collected, any refund due will be issued in accordance with applicable law.
Shipping & Delivery
Processing times, shipping estimates, and delivery information are outlined in our Shipping Information policy.
Some products may ship separately depending on their fulfillment locations.
Returns & Refunds
Eligible merchandise may be returned according to our Returns & Refunds Policy.
Standard return requests submitted within 14 days of delivery qualify for a refund to the original payment method, while eligible requests submitted on days 15–30 qualify for store credit.
Additional conditions and exclusions are explained in our full Returns & Refunds Policy.